Last updated: 26 August 2026
This Privacy Statement explains how Hemakshi Valera handles personal information collected through hemakshivalera.com. It is written to make the website’s information-handling practices clear and easy to understand. Whether or not the Privacy Act 1988 (Cth) applies to every activity of this small business, I aim to handle personal information consistently with this statement.
What I may collect
Depending on how you use the website, I may collect your name, email address, phone number, billing and delivery address, order and transaction details, commission enquiries, messages, newsletter preferences and consent, and technical information such as IP address, device/browser information, cookies and website usage data.
How information is collected
Information may be collected when you place an order, create an account, contact me, request or discuss a commission, subscribe to Inside the Studio, claim a free item or wallpaper, or otherwise interact with the website. Limited technical information may also be collected automatically through cookies, analytics and security tools.
Why I use personal information
I may use personal information to process and deliver orders, provide customer service, respond to enquiries, manage commissions, maintain records, prevent fraud or misuse, improve the website, understand website performance, meet legal or tax obligations and, where you have chosen to subscribe, send marketing emails and studio updates.
Payments
Card and payment details are processed by the payment provider available at checkout. I do not intentionally store full payment-card numbers on this website.
Service providers and overseas processing
I use service providers to operate the business and website. Depending on the service you use, information may be processed by WooCommerce, payment providers, Hostinger, MailerLite, Printful, Google analytics/site tools, shipping carriers and other technical or fulfilment providers. Some providers may process or store information outside Australia under their own privacy and security arrangements.
Newsletter and marketing
Joining Inside the Studio is optional. Newsletter signup forms and the checkout marketing checkbox are not required to purchase from the store. If you subscribe, I may send new artwork, studio updates, free releases and occasional offers. You can unsubscribe using the link in any marketing email.
Cookies and analytics
The website may use cookies and similar technologies for essential website functions, cart and checkout operation, security, analytics, preferences and marketing features. Browser settings may allow you to block or delete cookies, although some website functions may not work correctly without essential cookies.
How long information is kept
I keep information only for as long as reasonably needed for the purposes described above, including order fulfilment, customer service, accounting, tax, legal and record-keeping requirements. Different records may have different retention periods.
Security
Reasonable technical and organisational measures are used to protect personal information. No online system can guarantee absolute security, so please avoid sending sensitive information that is not necessary for your order or enquiry.
Access and correction
You can contact me if you would like to ask what personal information I hold about you or request a correction. I may need to verify your identity before providing or changing information.
Privacy questions or complaints
If you have a privacy question or concern, please use the Contact page. I will review the issue and respond within a reasonable time.
Changes to this statement
This statement may be updated when the website, service providers or information-handling practices change. The current version and last-updated date will remain available on this page.